I need to change or cancel my order.
Unfortunately, once your order has shipped, we cannot modify or cancel your order. Please contact us at email@example.com for further assistance.
My order arrived damaged.
We apologize your order was received damaged. Please email us a photo of your damaged item at firstname.lastname@example.org in order for us to further assist you in replacing your item.
How do I return or exchange a purchase?
We hope you love your order, but if for any reason you need to return an item, please contact email@example.com. Unfortunately, we cannot take returns on overly used products and are unable to accept exchanges on products at this time.
If you wish to return a product, please do so within 14 days from the ship date for a refund on the purchase price, minus shipping, handling and other charges. Refunds will be credited to the original credit card used for payment.
All returns should be mailed to:
bloom & berry
288 Grove St Suite 192
Braintree, MA 02184
Please include a copy of the original order confirmation in the package.
Please allow 5-7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
*Note: customers are responsible for any shipping fees. Unfortunately, we cannot honor returns for lost or un-trackable return shipments. We recommend mailing your return using a carrier that offers tracking services.
Do you ship internationally?
Unfortunately, we only ship to the United States and Canada at this time.
When is my order going to ship?
Most orders ship within 2-3 business days and arrive within 2-4 business depending on your location.
During high volume periods (product launches, holidays, promotions etc.), please allow extra time for us to process your order. Thank you for your patience!
My package was lost.
If your package was lost and did not arrive, please contact us at firstname.lastname@example.org. We're happy to help in any way that we can.